Brain Matters Counseling, LLC (“Brain Matters Counseling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when you visit our website, contact us, or request services.
This Privacy Policy explains how we collect, use, disclose, and protect information through our website and related communications.
Depending on how you interact with our website, we may collect information such as:
Please do not submit detailed medical, mental-health, or other sensitive information through a general website contact form unless specifically requested.
We may use information collected through the website to:
We do not sell your personal information.
Brain Matters Counseling provides counseling and therapy services. Information collected as part of providing professional services may constitute protected health information (“PHI”) under the Health Insurance Portability and Accountability Act (“HIPAA”), when HIPAA applies.
The privacy and security of PHI are governed by applicable federal and state laws and, where applicable, Brain Matters Counseling’s Notice of Privacy Practices.
This website Privacy Policy does not replace or modify any applicable Notice of Privacy Practices.
Information submitted through a website form, email, or other general website communication may not be appropriate for urgent, emergency, or highly sensitive matters.
If you are experiencing a mental-health emergency, call or text 988 or call 911.
Submitting an appointment request or other website inquiry does not create a therapist-client relationship.
Our website may use cookies, analytics tools, or similar technologies to help us understand how visitors use the website and to improve website functionality.
These technologies may collect information such as:
You may be able to control or disable cookies through your browser settings. Disabling cookies may affect certain website functionality.
If third-party analytics, advertising, scheduling, forms, or other services are used on this website, those providers may collect information in accordance with their own privacy policies.
We may use trusted third-party providers to operate and maintain portions of our website or business, such as website hosting, appointment scheduling, email communication, analytics, payment processing, or other technical services.
These providers may have access to information only as reasonably necessary to perform services on our behalf and are expected to handle information in accordance with applicable requirements.
Where required by law, we will use appropriate agreements and safeguards for services that involve protected health information.
We may disclose information when reasonably necessary to:
We do not sell or rent personal information to third parties.
Any disclosure of protected health information will be handled in accordance with applicable privacy laws and Brain Matters Counseling’s applicable privacy practices.
We take reasonable administrative, technical, and physical measures to protect information against unauthorized access, disclosure, alteration, or destruction.
However, no website, email transmission, or electronic storage system can be guaranteed to be completely secure. You should use caution when transmitting sensitive information over the internet.
Our practice provides services to children and adolescents. However, this website is not intended to independently collect personal information from children without appropriate parental or guardian involvement.
If you believe a child has submitted personal information through our website without appropriate authorization, please contact us so that we can review the situation and take appropriate action.
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites that we do not operate.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
Depending on applicable law, you may have rights regarding your personal information, including rights to request access to, correction of, or deletion of certain information.
Certain information, including protected health information, may be subject to additional legal requirements and procedures.
If you have questions about your privacy rights or wish to make a privacy-related request, please contact us using the information below.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or services.
When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy or our privacy practices, please contact:
For questions specifically concerning protected health information, please contact us using the information above.
This website is provided for informational purposes and is not a substitute for professional mental-health care. Information submitted through this website should not be relied upon for emergency or crisis situations.
If you are experiencing a mental-health emergency, call or text 988 or dial 911.
